Tag Archives: people skills

Calie Hendrickson: Systems for People



Joanie interviews Calie Hendrickson, who is a systems engineer at Engility Corporation.  Calie acquired her people skills along a roundabout path to the aerospace industry.  She capitalizes on these skills to communicate with her multidisciplinary teams of engineers.  Calie also talks about how she mentors across disciplines and the surprising benefits of cross-disciplinary mentoring.

Highlights:

Q: How did you get to where you are now?

“My path to get there was puddle jumping.  I started out with an arts and science degree and moved into biotechnology…  Then I moved across the country and did interior design.  That’s where I got my people skills.”

“I came to be known as a specialist in data management engineering, which is managing the accessibility to data.  Rather than having something in a giant database, you can categorize it and have it at your fingertips.”

Q: How do you organize data logically?

“We rely heavily on use case.  It’s very user feedback driven.  When I personally build a database, I’m likely not the person who will be using it day to day.  Even though I think it’s perfect, the user may look at me like a deer in the headlights.”

Q: How do you learn what users do?

“I will go and sit with the person and observe them.”

Q: How do you engage in multidisciplinary communication?

“Especially in dealing with aerospace engineers—that can mean very different specialties ranging from thermal to avionics and software to structural to propulsion.  We’re all engineers.  We all have similar thought processes, but we have different things we focus on. It’s important to find a similar language so you can communicate with someone in a meaningful manner.”

Q: What does it mean to use a similar language?

“Anyone in any background has their own vocabulary.  You need to be cognizant when you do that yourself, so you can clarify.”

Words of Wisdom:

“When someone uses an acronym you don’t know, ask what it is.”

“Seek feedback from trusted coworkers.”

“Study faces.”

Contact Calie:

Email: keepincontactwithcalie@gmail.com

LinkedIn: linkedin.com/in/calie-hendrickson-93468010a


Elisa Yu: Start-Up People Skills



Joanie interviews Elisa Yu, a business coach who started out as a biochemical engineer.  Elisa talks about the people challenges she’s faced in running a startup company and being a business coach and what skills she has developed to succeed in these different roles.  She also gives tips for leaders from her business coaching practice.

Highlights:

Q: How did you come to move out of biochemistry?

“I did some soul searching and realized I was not interacting with people as much as I would like to.  I saw that ‘Field Application Scientist’ seemed like a good sidestep to make that happen.”

Q: What people challenges did you run into moving to a startup?

“There are two main people challenges.  One is dealing with the founders.  The second is dealing with employees.”

“The main challenge was we all have different personalities and we look at things differently.  Throughout the process, we built a level of trust.  We could have arguments.  We could have disagreements.  But we knew we were working to the same goal and we were not going to screw each other.”

“Retention of people is a huge challenge for us.  What we realized over the years was to deal with our mindset before dealing with employees.”

Q: When you hire people with good people skills, what do you look for?

“When we hire people, we hire for good fit.  Just by hiring the smartest person might not be the best for the team.  Sometimes you have a team of very smart people but it’s a very dysfunctional team.  Because everyone’s personality clashes, they don’t have a unified vision.  It may not be the best for the team to have everyone fit into one mold.”

Words of Wisdom:

“When someone in Silicon Valley calls you to join a startup, it’s not something you say ‘no’ to.”

“You learn on the way when to insist and when to give in.”

“When you say you cannot, it’s a self-fulfilling prophecy.”

Contact Elisa:

Email: Elisa@actioncoachsc.com

LinkedIn: https://www.linkedin.com/in/elisa-yu-mba-9032001/


Brian Dersch: Engineering Good Customer Relationships



Joanie interviews Brian Dersch, the president and CEO of Dersch Design & Engineering.  Their mission is to design power and lighting systems for construction projects with an emphasis on renewable energy, customer service, and employing engineers that you can hold a conversation with. Brian is no exception!

We start out a little bit differently in this episode because Brian is able to articulate how his keen awareness of what was going on around him led to his career and business and success—a great lesson for all nerds!  He also shares insights into how he developed his people skills, manages virtual teams,

Highlights:

Q: How did you get into your field of business?

“I noticed there weren’t a lot of people going into large-scale power engineering.  I thought, ‘There’s a gap here and ten years from now, someone could end up inheriting it.’”

Q: How did you come to start up your own company?

“I got married and my wife had a dream of becoming a travelling nurse.  She said, ‘You can either stay in San Diego and work or come with me.’  So, I quit my job…”

Q: How did you come to create a company where engineers can have conversations with customers?

“I am an engineer first, and a business person second.  Positioning the business for success, that was learned from trial and error.”

Q: How did you develop your people skills?

“I thought I was shy in high school.  I joined the speech team and theater and I broke out of my shell.”

“One of the skills I developed was public speaking skills.  I needed more architects.  I put together an educational presentation for architects to connect with them.”

Q: How do you connect with people?

“In networking events, I’m often the youngest person there.  It can be very intimidating to show up in a room where everyone is in suits and have grey hair…  All it takes is finding out what someone’s interests are.”

Words of Wisdom:

“In the small business atmosphere, there are no limits.”

“The more I practice, the luckier I get.” –Arnold Palmer

“Tell them the time, not how the clock was made.”

“You can’t beat face-to-face interaction.”

Contact Brian:

Email: brian@derschdesign.com

Website: derschdesign.com

Phone: 858-768-0867